Everything you need to know before bringing your pets.
Pet Policy and Registered Service Dogs/ Assistance animals
Mandurah Quay Resort welcomes friendly, social dogs. All pet stays require management approval. Cats are not permitted.
Fees, Bond and Pet Waiver
- Pet fee: $25 per night, per dog, capped at $100 per week, per dog.
- Pet bond: $200 per dog is required at or before check‑in.
- Pet waiver: All pet stays require a signed pet waiver at or before check‑in.
- Exemption: The pet fee, pet bond and pet waiver do not apply to verified registered service dogs or assistance animals.
- Refund timing and deductions: The bond is refunded after check‑out once the villa has been inspected; any damage or additional cleaning costs will be deducted. Cash bond refunds can be processed immediately; card or bank refunds may take longer to appear in your account.
- Damage beyond bond: If damage or cleaning costs exceed the bond, additional charges will be applied to the guest.
General Policies
- Leash and supervision: Dogs must be leashed or always crated when outside your villa. Owners must always supervise their dog.
- Relieving pets: You must walk your pet to relieve it away from public resort areas. Owners are responsible for cleaning up after their pet and must dispose of any refuse left by their pet.
- Restricted areas: Dogs are not permitted in the pool, spa, or gym.
- Off‑leash area: A fenced, grassed area is available for off‑leash play when safe; owners must leash their dog immediately if requested by staff or other guests.
- In‑villa rules: Dogs must stay out of bedrooms and off all furniture inside the villa. Owners must ensure bedding and soft furnishings remain dog‑hair free.
- When staff enter: If staff need to enter your villa while your dog is present, the dog must be secured by a leash, in a crate, carrier, or pen. Staff will not enter if a dog is loose.
- Health and vaccinations: Dogs must be healthy and up to date with vaccinations and parasite control. Owners may be asked to provide proof of vaccinations.
- Behaviour: Aggressive behaviour, excessive barking, or other nuisance actions will not be tolerated. Management may require removal of any dog that poses a risk to guests or staff.
- Multiple or large dogs: Large breeds or multiple dogs require prior approval from management.
- Cleanliness: Owners are responsible for cleaning up after their dogs and maintaining the villa’s cleanliness during their stay.
Registered Service Dogs and Assistance Animals
Registered service dogs and assistance animals are accepted in accordance with Australian law
- Verification required: Documentation confirming registered service dog or assistance animal status must be provided to prevent false claims and ensure that exemptions apply only to legitimately registered animals.
- Advance notification: Please notify management prior to arrival so verification can be completed.
- Exemptions: Verified animals are exempt from all pet fees, bonds, and pet waiver forms.
- Health and behaviour: Animals must meet standard health and behaviour expectations to ensure the comfort and safety of guests and staff.
- Responsibility for damage: Guests are responsible for any damage caused by their animal.
- Non‑verified animals: Standard pet charges and conditions apply to all non‑verified animals.
Note:
Approval: Management reserves the right to approve or decline dog stays (except where legal protections for service animals apply).
Removal: Aggressive behaviour, excessive barking, or health risks may require immediate removal of the animal.
Consequences of non‑compliance: Non‑compliance with these conditions will require guests to arrange off‑site kennelling for their pet or to vacate the resort without reimbursement.
Damage beyond bond: If damage or cleaning costs exceed the bond, additional charges will be applied to the guest.
Contact: To arrange verification, sign the pet waiver, or for any questions, please contact management before arrival.
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A hidden gem away from the city centre. That’s a good thing! It’s a perfect spot for families with great facilities and the Boundary Island Brewery right next door!
We booked here on a whim for mothers day and couldn't have been happier. The staff very friendly accommodating and helpful. No issues checking in early which is most appreciated with a toddler that naps at lunch time. The grounds are so immaculately kept ive never seen a place so clean. Rooms are huge compared to other places we have stayed. It's the little things. Communal balls and games for the kids, stones throw from the brewery and lovely walk paths around the marina and out to the wetland. Highly recommend and we would definitely return.
Rooms ok. Customer service could improve.
Pretty cool place that is away from the bustling city. Affordable rates. Room is considered clean with basic amenities all accounted for. Great after hours self check in procedures. The photos attached are the nearby surrounding.
We were here just for the night but a great stay. Beds were great, jacuzzi was divine. Walk across the road to the brewery for dinner. What else do you need.